Privacy Policy for BOCH Fumigation and Cleaning

This Privacy Policy explains how BOCH Fumigation and Cleaning collects, uses, discloses, and protects your personal information when you use our website, contact us, or engage our fumigation and cleaning services.

  1. Information We Collect

    We only collect personal information that is reasonably necessary to provide our cleaning and fumigation services, manage our business operations, and comply with legal obligations.

    1. Information You Provide Directly

      This is the information you provide when requesting a quotation, booking a service, or contacting us:

        Contact Data: Your name, phone number (including WhatsApp contact), email address, and physical service address (e.g., specific location in Kololo, Naalya, etc.).

        Service Details: Information about your property (residential/commercial), the type of service requested (cleaning, fumigation, or both), and specific details about the issue (e.g., "rodent problem," "post-construction dust").

        Payment Data: If you pay online, this may include necessary transaction details, although we do not store full credit/debit card numbers.

    2. Information We Collect Automatically

      When you visit our website, we may automatically collect:

        Technical Data: Your name, phone number (including WhatsApp contact), email address, and physical service address (e.g., specific location in Kololo, Naalya, etc.).

        Usage Data: Information about your property (residential/commercial), the type of service requested (cleaning, fumigation, or both), and specific details about the issue (e.g., "rodent problem," "post-construction dust").

  2. How We Use Your Information

    We use your personal information for the following purposes:

    Purpose How we Use Your Data
    Service Provision

    To schedule, quotation, and perform the cleaning and fumigation services you requested at the correct location.
    Communication

    To respond to your inquiries, send service confirmation and reminder messages (often via WhatsApp or SMS), and follow up after a service.
    Billing and Accounting

    To process payments, issue invoices, and manage our business records.
    Improvement

    To analyze website usage and feedback to improve our service offerings, especially our online user experience.
    Marketing (With Consent)

    To send promotional materials or special offers related to BOCH services, but only if you have explicitly opted in.
    Legal Compliance

    To meet statutory or regulatory requirements in the Country, such as tax obligations or safety reporting.

  3. Disclosure of Your Information

    We do not sell your personal data. We only share your information with trusted third parties as necessary to run our business or comply with the law:

    • Service Technicians: We share the necessary contact and address details with the BOCH field team members who are assigned to perform your service.
    • Payment Processors: Reputable payment gateways are used to securely process transactions.
    • Legal Authorities: If required by Ugandan law or a legal process, we will disclose information to relevant governmental or law enforcement bodies.

  4. Data Security

    We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

    • Storing electronic data on secure servers with restricted access.
    • Using encrypted communication methods (like SSL) when collecting sensitive information via our website.
    • Training our staff on data protection and confidentiality.

  5. Your Rights and Choices

    As our client, you have rights regarding your personal data:

    • Access: You can request confirmation as to whether we process your personal data and request a copy of that data.
    • Correction: You can ask us to correct any incomplete or inaccurate data we hold about you.
    • Opt-Out: You can opt out of receiving marketing communications from us at any time by replying "STOP" to an SMS or clicking the unsubscribe link in an email.

    To exercise any of these rights, please contact us using the details provided below.

  6. Contact Us

    If you have any questions about this Privacy Policy or our data practices, please contact the BOCH Data Protection Desk:

    BOCH Fumigation and Cleaning

    • Email: privacy@bochclean.ug
    • Phone/WhatsApp: +256 787 283 316
    • Address: Plot 42, Port Bell Road, Kampala, Uganda

    Last Updated: October 2025